FAQs
Payments
What payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover etc. Mainly via paypal.
Do you offer cash on delivery?
We do offer cash on delivery when you purchase online.
Returns
What is the return policy?
We offer returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.